Frequently Asked Questions
Everything you need to know about your W Cosmetics experience.
Are W Cosmetics products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we never test on animals at any stage of production.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
Are your products safe for sensitive skin?
Our formulas are dermatologically tested and designed to be gentle. However, we recommend checking the full ingredient list on the product page or performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.